Renault Trucks 24/24

Renault Trucks 24/24
Assistance in Europe 24 hours a day 7 days a week.

 
Click here to request information and/or a quote

Detailed information about the product Renault Trucks 24/24

How Renault answers your call for help? A single co-ordinator follows up your call from beginning to end.
  • When you call Renault Trucks 24/24, your case is taken on by a Renault Trucks 24/24 co-ordinator who speaks your own language.
  • Your Renault Trucks 24/24 co-ordinator gives you a case number and records:
    - your contact details: name, address and telephone number
    - details of the vehicle: type, chassis number, registration date, mileage/kms
    - the breakdown location
  • Your Renault Trucks 24/24 co-ordinator:
    - calls the Renault Trucks technician nearest to your vehicle
    - informs the technician of the exact location and nature of the breakdown, also providing your contact details.
  • Your Renault Trucks 24/24 co-ordinator rings to let you know when the Renault Trucks technician will arrive at the breakdown location.
  • The Renault Trucks technician reaches the breakdown location in a specially equipped roadside assistance vehicle with the most common spare parts and Diag NG3, the Renault Trucks vehicle diagnostic system.
  • The Renault Trucks technician:
    - confirms diagnosis of the problem
    - resolves the problem on the spot in 80% of cases
    - checks that the remedy is effective
    - provides the driver with a record of the work
    - informs your Renault Trucks 24/24 co-ordinator that the job is complete.
  • If the vehicle needs major work, it will be taken to the workshop. The workshop receptionist:
    - will authorise a repair order
    - confirm when the vehicle will be ready
    - offer the temporary loan of a stand-by tractor.
  • The driver is mobile again as soon as possible, enabling you to maintain your own customer commitments.

Information in real time
Request your case number (10 digits) from your Renault Trucks 24/24 co-ordinator when you first call and follow up the call on the internet.
Click here to request information and/or a quote